Monday, May 20, 2024

Air India Responds After DGCA Notice Over Drunk Passenger Urinating On Woman

New Delhi: The Directorate General of Civil Aviation (DGCA) served more than 20 show-cause notices to Air India, its cabin crew and pilots on Thursday for the airline’s “unprofessional conduct” in failing to respond suitably when a passenger urinated on a co-traveller on a New York-Delhi flight in November.

The aviation safety regulator has issued show-cause notices to “accountable manager of M/s Air India, Director in-flight services of M/s Air India, all the pilots and cabin crew members of that flight as to why enforcement action should not be taken against them for dereliction of their regulatory obligations,” the DGCA said in a press statement.

The Delhi Police registered an FIR against the accused on Wednesday based on the complaint given by the victim to Air India. The police said the Mumbai-­based accused, Shankar Mishra, is the vice­-president of the India chapter of a U.S. multinational financial services company with headquarters in California. He is absconding. According to police, they have written to immigration authorities on Thursday to issue Look Out Circular (LOC) against him.

After the notice, Air India has responded, sources said, listing all measures taken on the flight after the horrifying act.

Air India said that the aggrieved passenger had initially demanded action against the offender but rescinded her request after a mutual understanding between them, sources said.

“The female passenger initially requested that action be taken against the offender upon arrival, however subsequently rescinded her request after the two parties appeared to sort the matter out between them,” the airline said in its response.

“Cabin crew reported the incident to the Commander and logged it in the Voyage Report. As there was no further flare up or confrontation, and respecting the perceived wishes of the female passenger, crew elected not to summon law enforcement upon landing,” the airline further added.

According to sources, Air India cited that the cabin crew assisted the elderly passenger to a different seat in the same class and provided a set of dry clothes and slippers. The woman, in a letter to Tata Group Chairman N Chandrasekaran, stated that she was not allocated a different seat and had to take a crew seat for the rest of the flight as she refused to sit in her soiled, urine-soaked seat.

The heavily intoxicated traveller allegedly urinated on an elderly lady passenger on Air India’s flight 102 from New York to Delhi, but the airline didn’t restrain the passenger or hand him over to the Central Industrial Security Force (CISF) when the aircraft landed and instead allowed him to travel onwards to Mumbai. The lady was also forced to sit on the urine-soaked seat for a part of her journey as the airline failed to accommodate her in First Class where there were seats vacant.

In scathing remarks against the airline, the DGCA said that the airline’s conduct was “unprofessional and led to a systemic failure” as it failed to comply with provisions for dealing with unruly passengers.

Not only did a lack of a suitable response reflect that it was “devoid of empathy” but also that it didn’t understand regulatory obligations as described under various regulations such as Aircraft Rules 1937, Civil Aviation Requirements of Handling of Unruly Passengers, Cabin Safety circular, and Air India’s own Operations Manual and Quick Reference Handbook, the DGCA said.

The airline failed to bring the incident to the DGCA’s attention, and an FIR was registered more than a month later on December 28. Though airline sources say that the lady passenger was reluctant to report the matter to authorities and had even entered into some sort of a “settlement” after the male passenger apologised profusely, Air India will be probed for failing to comply with various regulatory provisions that require mandatory reporting to the regulator, steps taken to proactively identify and prevent an unruly conduct by a passenger and ensuring safety of passengers and aircraft following a mid-flight incident.

Related Articles

Woman Trampled To Death By Elephant In Sundargarh

Koida: A woman was reportedly trampled to death by a wild elephant at Kusumdihi village under Koida forest range in Odisha’s Sundargarh district today. The deceased...

ED Raid At Locations Associated With Artha Tatwa Group In Odisha;...

Bhubaneswar: The Enforcement Directorate (ED) has carried out search operations at various locations in Odisha in connection with the multi-crore chitfund scam in the...

Dr Rabindra Narayan Behera is all set to Contest Ensuing Election

Bhubaneswar: Former Senior Director of National Informatics Centre Dr Rabindra Narayan Behera is all set to contest in the ensuing election, on the Bharatiya...

School Bus Runs Over Girl In Odisha Capita

Bhubaneswar: A young girl was crushed under the wheels of a school bus in Odisha capital here today. The incident took place when the girl...

Laxmi Bus Service Inaugurated In 5 More Odisha Districts

Bhubaneswar: Chief Minister Naveen Patnaik today inaugurated LAccMI bus services in five more districts to provide affordable transportation for rural people. He flagged off the affordable...

Karnataka Sculptor Yogiraj Arun’s Ram Lalla To Be Installed In Ayodhya...

New Delhi, Jan 2: With the country counting down to the grand 'Pran-Pratishtha' ceremony of Ram Lalla in Ayodhya, the idol carved by sculptor Yogiraj Arun...

South Korean Opposition Leader Lee Jae-Myung Attacked During Visit To Busan

Seoul, Jan 2: South Korea's opposition party chief, Lee Jae-myung, was attacked during his visit to the southeastern port city of Busan on Tuesday, Yonhap...

Second Bilasuni Mahotsava Becomes a Massive Success

Bhubaneswar/ Cuttack : Second Bilasuni Mahotsava was held at picturesque village Bilasuni in Block Niali of Cuttack District with much pomp, splendour and fanfare....

Rourkela Assistant Collector’s Mysterious Demise: Murder Ruled Out, Investigation Continues

Rourkela: In the ongoing investigation surrounding the tragic demise of Sushmita Minz, the Assistant Collector of Rourkela in Sundargarh district, the Human Rights Protection...

Cybersecurity Wake-Up Call: India Tops Global Cyberattack Targets in 2022

New Delhi: A recent report has disclosed that India stands out as the primary target for cyberattacks, comprising 13.7% of all such incidents globally....

Opportunity Alert: UPSC Seeks Consultants for Assistant Section Officer Role

The Union Public Service Commission (UPSC) has released a recruitment advertisement for the position of Consultants (Assistant Section Officer Level) at its New Delhi...

Crisis and Redemption: WeWork’s Bold Move to Reinvent Itself Through Bankruptcy

WeWork, the office-sharing company, has formally filed for Chapter 11 bankruptcy protection in a federal court in New Jersey. The company reported that it...


Please enter your comment!
Please enter your name here

Stay Connected

- Advertisement -

Latest Articles

- Advertisement -